The official e-commerce site of Siskare Nippers – siskare.com is committed to providing 100% genuine, new products and ensuring quality in accordance with the quality regulations upon release of each product. The product that customers receive must be intact, in good condition and according to the information described on the siskare.com website.

If the product you receive is not intact or new, please email your complaint to info@siskare.com or call +92 312 5556690 to complain and provide relevant evidence. within 14 days from the time of receipt. Siskare commits to respond immediately or at the latest within 48 (forty-eight) working hours from the time of receiving the complaint.

Siskare would like to refuse any complaints about the product’s appearance in case you notify us after this time.

We have regulations for each exchange / return case as follows:

1. For exchanged goods:

      • Broken product (handle, blade), rust: exchange for a new product of the same type.

      • Old/torn packaging: exchange for new packaging with new identification.

      • Quality deterioration: change to another product of the same type.

2. For returned goods:

      • Defective goods (as above) but no new goods available for exchange or out of stock.

      • Product has expired.

3. Cases that cannot be exchanged, returned or compensated:

      • The product is re-sharpened many times (according to the evaluation report of the internal quality management unit);

      • The product is broken but has been used many times (re-sharpened);

      • Downgraded and blacked-out products: no signs of being the company’s products;

      • Counterfeit products purchased by customers on other e-commerce sites (according to the assessment report of the internal quality management unit);

4. When sending products, ensure the following factors:

      • Returned products must include the Return Registration Form and Retail Invoice/delivery note from the store, warehouse, or sales receipt (if any).

      • The product is sent with full accessories (including instructions for use, warranty card/card, product box….) and accompanying gifts (if any).

      • The product is still within the validity period for exchange/return (14 days from date of receipt)

      • The reason for returning the goods must be valid and meet the conditions for accepting returns (Point 1, Point 2)  

Note:

– Siskare will not accept your return request if the returned product does not meet the factors listed above.

– In case of returning goods because you are not satisfied, you must ensure that the product has no signs of use and the seal is intact (if any). However, Siskare will not refund fees incurred for orders including order fulfillment fees and delivery fees (if any).

      1. Clearance products and gift items included with the product: Return policy will not apply.

      2. For orders where customers pay by domestic ATM card/credit card/debit card: Siskare will refund money directly to the customer’s ATM card/credit card/debit card account.

      3. For orders where customers pay in cash: customers can choose to refund in cash or transfer via bank account.

In case you have comments/complaints related to product quality, please immediately contact Siskare for guidance and support.

Forms of receiving customer complaint information:

      • Via Email: info@siskare.com

      •  By Phone:+92 312 5556690

      •  Global Support:+92 312 5556690  – Email: info@siskare.com